Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
Ensure clients’ satisfaction and adherence to Kempinski service standards.
Follow internal credit policy.
Follow up on lost business and bring information about them to the knowledge of the department superiors.
Spot-check reservations made the previous day and check all VIP arrivals.
Test calls LQA / IFH results > 85%.
Follow the internal up-sell programme for Reservations department.
Perform any other duties as assigned to them by management.
Equivalent of high school diploma
Professional Certification (Bachelor, University Degree, Hotel School Diploma)
EXPERIENCE: To fill the position, the following is required:
Opera central systems knowledge
Knowledge of either Fidelio V6 or Opera PMS is imperative
LANGUAGE: Ability to work and communicate in a multinational environment:
English – excellent oral and written skills
Additional language - beneficial
COMPETENCIES: Competencies needed to fill the position:
Good listening skills
Demonstrate energy and enthusiasm
Ability to investigate systems malfunctions or user-input errors
Ability to work under pressure
TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:
Good Keyboard skills and proven working knowledge of Microsoft Office to include MSWord, MSExcel and PMS, Opera
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
Passionate for European luxury
Анкет илгээх боломжгүй, анкет хүлээн авах хугацаа дууссан байна