Leads, develops and motivates the Parts team

• Leads the Parts team by personally demonstrating and encouraging team members to demonstrate the Customer First Behaviors in all interactions with customers and colleagues
• Ensures the Parts team works closely with colleagues in Service, Sales and Administration to deliver outstanding customer service
• Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is available
• Implements performance management, coaches and develops the team to improve performance

Drives performance to achieve key targets and deliver continuous improvement

• Manages the day-to-day operations of the Parts department to ensure the achievement of key targets
• Maintains agreed profit margins and return on investment by selling the maximum amount of parts to trade and retail customers
• Maintains an efficient parts service to other departments within the Dealership
• Analyses sales data to place emphasis on selling the most profitable lines
• Monitor’s customer activity and amends discounts where necessary
• Monitor’s customer credit and ensures action is taken to recover due payments
• Implements systems to monitor and record lost sales, reviews data and takes appropriate action
• Maintains stock levels, purchasing within agreed budgets
• Controls and meets budgetary spending targets, discussing significant variations with the relevant Managers/ASS Director

Develops the Parts business within the Dealership

• Develops a successful trade parts operation as part of the Dealership strategy
• Identifies and pursues new business opportunities
• Initiates, plans and promotes parts sales events and contributes to the Dealerships annual marketing strategy
• Maximizes customer satisfaction at all times and ensures absolute clarity in all customer transactions
• Takes responsibility for the management of major accounts, identifying how customer service can be further improved

Requirements:

• Bachelor or above degree related field.
• Proven track record in successfully leading a multi brand spare part business for over 10 years.
• Has proven to exceed consciously Part sales, parts GP, inventory turn targets
• Strong people management/leadership skills (building a high performing and engaged team)
• Ability to manage business partners (vendors) effectively by reducing lead times, getting better price support
• Supply chain improvement ability (shorten lead times) set up alternative part supply sources
• Able to build strong end customer relations (key customer or individuals) to establish long lasting business partnerships & continues parts business
• Business development capabilities.
• Mongolian/English oral & written on fluent level