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Үндсэн хувилбар

Service Coordinator

Гүйцэтгэх үндсэн үүрэг

Main Activities: Responsible for Shop/Field Service administration tasks and working as a liaison between Supervisor, Manager, and Customer.

  • Receiving and assigning Service tickets in Service Ticketing System and coordinating them with Supervisors and Managers
  • Generate quotations with Supervisor’s involvement and Manager’s approval
  • Deliver quotations and communicate job process status with customers
  • Verify customer credit status with AR
  • Open and close Work Order with Manager’s approval
  • Collect all necessary information to open and close Work Order
  • Ensure accuracy and completeness of all the collected information for closing WO
  • Communicate job scopes, customer’s request and service/rebuild strategy to relevant shops/service groups
  • Submits and supplies regular reports and all Shop Service information based on gathered service data, such as but not limited to; KPIs, service performance.

  • Satisfies the customer’s requirement for status and condition

  • Responsible in communicating to Supervisors and Managers regarding job status

  • Monitor and track financial health of Service job operation at WO level, generate reports for profits by each WO, quote versus actual investments, i.e. labor, parts and miscellaneous.

  • Carry out other assignments and tasks assigned by Manager and General Manager related to operation and the development of the group;

  • Request materials and supplies purchases through Procurement

  • Maintain an actual vs budget spreadsheet based on the purchases made

  • Being able to provide the actual vs budget spreadsheet to the Manager and Director at any given time for all purchases

  • Maintain travel arrangements for technicians, booking air or train tickets, hotel and accommodations.

Ажлын байранд тавигдах шаардлага

Requirements:

  • Bachelor and higher degree in business administration or any other related field
  • Project Management and/or Coordinator expertise, 1 and more years preferred
  • Mechanical experience is a key qualification for this position to enable meaningful discussions with the customers and clear communications with the supervisors and managers
  • Ability to implement the job individually and with the team, ability to learn, good organizational and communication skills, honest, problem solving skill, organizing skill to work at location specified by the employer, professional license to complete the task, and other requirements determined from the Employer.

  • Intermediate level of English 

Нэмэлт мэдээлэл

We offer:

  • Private health insurance
  • Free lunch and transportation;
  • Normal work hours (07:30-16:00, Monday-Friday, we do not require to work more than normal work hours. If necessary we pay overtime payment);
  • A safe, fair, friendly working environment

To apply and get more information about this job, please visit:

 

To the following address before Nov 27, 2019.  Tel: 976-11-70187588

Email:

Бусад

БайршилУлаанбаатар хот
ТүвшинМэргэжилтэн
ТөрөлБүтэн цагийн
ЦалинТохиролцоно

Холбоо барих

ХаягМонгол улс, Улаанбаатар хот, БГД, Баруун Үйлдвэр-133
Утас70187588

Зарын хугацаа

Зар нийтлэсэн огноо2019-11-19 19:23

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