Одоогоор мэдэгдэл алга байна

Үндсэн хувилбар
11342175
Монгол улс, Улаанбаатар хот, Хан-Уул дүүрэг, 3-р хороо, Чингисийн өргөн чөлөө 62

SERVICE ADVISOR

Гүйцэтгэх үндсэн үүрэг

  • Proper booking 

    customer care & satisfaction
  • Proper receiving & hand over customer vehicle on time
  • Invoicing/follow up with outstanding
  • Translate the customer’s interpretation of the problem into realistic, accepted repair terminology
  • Advise the customer on MSM quality standards
  • Know the use of industry-standard software for service advisor
  • Be pro-active in proper auto service descriptions of standard repair shop practices
  • Present the value of MSM service and quality, and sell additional services on top of what was requested
  • Be responsible for scheduling service work in the service department together with the Service Manager and Service Reception Manager and for selling additional needed service, repairs, parts and accessories to customers
  • Constantly and pro-actively report status of repairs to your customers
  • Show a high level of Telephone sales skills; Welcome customers in a friendly and co-operative manner
  • Make each customer feel important and special; Greet each customer in a prompt, courteous manner; acknowledge customers who are waiting in line know that they will be helped soon
  • Communicate with service customers to determine the nature of the mechanical problems
  • Secure agreement from customers before repairs; cover cost estimate and approximate time when vehicle’s work will be completed and explain importance of using genuine parts
  • Obtain customer and vehicle data and note details on repair order/estimate/follow up documents
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture’s specifications, using maintenance menus
  • Keep a daily log of repair orders written, status as well as carryovers and follow ups

  • Follow up progress of each repair order during the day, on the same day, contact customers by telephone regarding changes in the estimate on time promised return phone messages promptly, within 2 hours

  • Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage in detail and get acceptance.

Ажлын байранд тавигдах шаардлага

  • Bachelor degree of related field
  • Minimum 3 years working experience in sales and field
  • Good technical and parts knowledge and interest
  • Strong communication skill with client, customer and employees
  • Good Team work, negotiations skills
  • Must be advanced in English language

Бусад

БайршилУлаанбаатар хот, Хан-Уул дүүрэг
СалбарАвтомашины засвар үйлчилгээ
ТөрөлБүтэн цагийн
Цалин1,800,000 - 2,100,000
Тохиролцоно

Холбоо барих

ХаягМонгол улс, Улаанбаатар хот, Хан-Уул дүүрэг, 3-р хороо, Чингисийн өргөн чөлөө 62
Утас77181111
Факс11342175

Зарын хугацаа

Зар нийтлэсэн огноо2021-09-03 15:28

Анкет илгээх боломжгүй, анкет хүлээн авах хугацаа дууссан байна

© МСМ Групп ХХК. 1998-2021 он

Монголын иргэн бүрд ажлын байр!.

Zangia.mn

Copyright © 2008-2021.