Manage and coordinate service reception work and After Sales related responsibilities. Daily booking in the Dairy: Schedule appointments using dealership approved forms and DMS systems. Responsible for making appointments over the telephone and for preparing the orders.

• Open quotation management and follow up report
• Admin work of Service reception (policy & procedure management, document filing, reporting and etc.)
• Campaign & Promotion management & reporting
• Customer complaint management & customer service and customer satisfaction improvement
• Navision system data management & implementation
• Handling requests from external and internal customers as well as coordination with the responsible specialist as needed.
• Checking the availability of the service team on site and reserving a corresponding service appointment according to the customer’s needs as quickly as possible. Referring a Service Advisor as well as reserving the required resources, taking workshop capacity utilization into account.
• Monthly Report as approved by manager & ASD
• Contract management: Handling customer contract’s
• Prepare list of MB, Ford, Chrysler accessory items & lead accessory items sales.

• Upper intermediate level in English
• Required Technical background 
• Minimum 2 years working experience in customer service
• Education in Customer relation management
• Good at Complaint handling
• Good at team work, negotiations and communication skills
• Good at MS Word, Outlook, PPE and Excel

PS: Preferably male candidates

Preferably male candidates.

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