Ажлын байрны тодорхойлолтонд заасан ажил үүргийг гүйцэтгэнэ.
Зочид буудлын цэвэрлэгээ хийх 7 хоногт 3-4 өдөр хичээлгүй болон боломжит өдрөө хуваарь тохирон ажиллах боломжтой
Under the guidance and supervision of the Executive Assistant Manager – you are responsible in assisting the Front Office Manager for the administration and operation of the Front Office division to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty.
Under the guidance of the Guest Service Center Supervisor – You will be performing PABX functions in the hotel. You will accurately connect telephone calls and you are responsible for the efficient and smooth flow of calls to every department. You will need to provide the highest level of telecommunications service to both internal and external callers. KEY RESPONSIBILITIES: Knowledgeable in handling all Guest Service Center daily operations Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel Knowledgeable of the operational systems at Service Centre e.g PABX/ Call accounting software Answer and attend to all enquiries by in house guests with the most courteous, friendly and efficient manner Practice personalized service to all guests requests Responsible for the orderliness, tidiness and smooth operation of the Service Centre Provides guests with any information pertaining to the hotel and country Receives requests for wake up calls for in house guests to be given to the operator Ensure that all equipment are in perfect working condition and are used for their Specific purpose and not wasted To be knowledgeable of hotel policies and procedures, including emergency procedures and know what to do when emergency arises Perform any other duties assigned by Supervisor or Manager
It takes a special kind of person to work at Shangri-La: someone with an eye for details and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La? We are diverse, warm and caring, but also demanding, dynamic and innovative. As with every property in the group, Shangri-La Hotel, Ulaanbaatar will operate on a simple yet powerful philosophy of Shangri-La hospitality from a caring family. The uniquely Asian view of serviceat this luxury hotel embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of Shangri-La's success. We are currently seeking for a Service Associate – Front Office (Guest Relations Officer) to join our Front Office team. Service Associate – Front Office (Guest Relations Officer) Under the supervision of the Guest Relations Manager with the guidance of the Guest Relations Supervisor – you are responsible for taking care of Golden Circle and VIP guests to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. You will be coordinating with all concerned departments to fulfill guest needs and requests. You should assist hotel guests efficiently,courteously and professionally. KEY RESPONSIBILITIES: Excellent knowledge and practice in handling Guest Relations operations (i.e. VIP Check In and Out) Ensures to follow and adhere to the company culture & standards/ requirements, guidelines & Shangri-La Experience established by the Hotel Deals with guests’ needs & inquiries, comments, feedback, guest complaints and implements corrective actions when needed. Ensures a high level of Guest delight within the department and hotel. Ensures strong guest recognition within the department and hotel. Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times. Ensures a smooth running of the department Performs other duties as assigned by Service Manager –Guest Relations.
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