Conduct customer calls to generate sales lead and follow up on sales leads
Maintain up to date market survey and competitive environment concerning the assigned product portfolio
Prepare and present business proposals to customers in a professional manner, follow up on leads, and negotiate sales contract whilst managing COGS
Coordinate with suppliers on a regular basis to offer equipment solutions to customer
Handling all processes including quotation, contract conclusion with customers, an order placement with the vendor, installation and setup of after sales support scheme
Prepare quarterly, annual sales and inventory management plan
Collect receivables from customers to avoid bad debts
Implement established business processes as part of the Quality Manager System and contribute to the continual improvement of the business processes
Carry out business development and new customer development activities through preparing business case to identify business potential, SWOT analysis and cost vs income estimation.
Prepare marketing/advertising/promotional materials and implement sales and marketing activities
Coordinate with AFTER SALES team to offer a complete equipment solution to the custome
Strictly adhere to the HSE policy and procedures as well comply with all local rules and regulations in business conducts
Perform other job-related duties as assigned
Manage and coordinate service reception work and After Sales related responsibilities. Daily booking in the Dairy: Schedule appointments using dealership approved forms and DMS systems. Responsible for making appointments over the telephone and for preparing the orders.
Open quotation management and follow up report
Admin work of Service reception (policy & procedure management, document filing, reporting and etc.)
Campaign & Promotion management & reporting
Customer complaint management & customer service and customer satisfaction improvement
Navision system data management & implementation
Handling requests from external and internal customers as well as coordination with the responsible specialist as needed.
Checking the availability of the service team on site and reserving a corresponding service appointment according to the customer’s needs as quickly as possible. Referring a Service Advisor as well as reserving the required resources, taking workshop capacity utilization into account.
Monthly Report as approved by manager & ASD
Contract management: Handling customer contract’s
Prepare list of MB, Ford, Chrysler accessory items & lead accessory items sales.