Direct and co-ordinate overall activities of the Housekeeping Department.
The Housekeeping Manager is responsible and accountable for maintaining the highest standard of room and public area cleanliness and appearance, guest service as well as engendering team spirit and motivation in all staff.

Delegate to and supervise all staff within the Department and assist them in preparing work schedules.
Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
Performs special duties as required.
Responsible for the cost effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.
Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.
Prepare various monthly reports as required by the General Manager.
Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
Prepare the annual capital and operating budgets for the Department in conjunction with the General Manager and ensure departmental expenditure is kept within budget.
Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.: correct and complete uniform, personal hygiene, i.e., hair, make-up etc.
At least twice a day check the details of every room has to be cleaned, room integrity, disposable accessories available, internet, television water boilers and other things.
Order any of the items required for your service and provide relevant documents to the accountant of hotel.
To properly calculate the inventories and assets related to your service and control over its spending.
Enter checklist for ready or non-ready rooms to the Opera program and work closely Front office area.

Брэнд бүтээгдэхүүний талаар судалж, бусад ижил төрлийн бараа бүтээгдэхүүнээс ялгарах онцлогийг илрүүлэх
Тухайн онцлогт тохирсон борлуулалт, маркетингийн төлөвлөгөөнд санал оруулах, хэрэгжүүлэх
Борлуулалтын сувгийн судалгаа хийж борлуулалт хийх
Иргэд болон харилцагч байгууллагуудтай гэрээ, хэлцэл хийх
Ажлын байрны тодорхойлолтод заасан бусад чиг үүргийг хэрэгжүүлнэ.


 




 

 
 

The Front Desk Supervisor is directly responsible for supervising reception team and substituting Front office manager in his/her absence. Greeting with guests, providing service in accordance with reception service standard, providing information about the hotel and Ulaanbaatar and lead advice and constant "feedback" concerning inquiries from guests. The Front Desk Supervisor must at all times maintain a professional, friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Front Desk Supervisor is also to pay particular attention to the use the OPERA Front Office system.

The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
To acquire, through training provided, a thorough working knowledge of the following:
OPERA - The Hotels PMS system;
Telephone systems.
Ensures that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.

А give a salute each hotel guests and answer all incoming phone calls before the third ring.


Provide guests with full information and answer the all questions with truly, also communicate in high professional and culturally appropriate standards.


Provide guests with information about Hotel.


Fully own and utilize the Opera program and make accurate payment of guests.


То perform a completely accurate all the financial transactions related to the Оpera program.  


Explain the instructions for international and local telephone calls.


Provide guests with directory service information and have to know phone numbers of the Service Department by heart for the fast-to-know lines.

Байгууллагын бүтээгдэхүүн үйлчилгээг сурталчилах 
Борлуулалт хийх, борлуулалтын сувгийг нэмэгдүүлэх
Харилцагч байгууллага болон хувь хүнтэй гэрээ хэлэлцээр хийх 
Ажлын байрны тодорхойлолтод заагдсан бусад чиг үүргийг гүйцэтгэнэ

А give a salute each hotel guests and answer all incoming phone calls before the third ring.


Provide guests with full information and answer the all questions with truly, also communicate in high professional and culturally appropriate standards.


Provide guests with information about Hotel.


Fully own and utilize the Opera program and make accurate payment of guests.


То perform a completely accurate all the financial transactions related to the Оpera program.  


Explain the instructions for international and local telephone calls.


Provide guests with directory service information and have to know phone numbers of the Service Department by heart for the fast-to-know lines.

Ажилчидын хоолыг амт чанартай, өнгө үзэмжтэй, технологийн дагуу боловсруулж, түргэн шуурхай гаргах, хоолны цэсний төлөвлөлт болон жорыг хөгжүүлэх, сайжруулах.


Тухайн өдрийн бэлдэц нормын дагуу бэлдсэн, хагас болон бэлэн боловсруулах ажлыг технологийн дагуу гүйцэтгэх, хариуцан ажиллах. Ерөнхий болон ахлах тогоочоос захиалгын дагуу хоол бэлтгэх үйлдвэрлэх талаар зааварлчилгаа авна,


Хоолыг технологийн горимын дагуу хийж гаргах, хоол, ундааг технологийн дагуу амт чанартай боловсруулж, түргэн шуурхай гаргаж, захиалгыг хянаж, гарч байгаа хоолны амталгааг хийх.


Бараа материалын тооллого хийх, тооцоо нийлэх, бараа бүтээгдэхүүний үлдэгдэл гаргах, хорогдлын дэвтэр хөтлөх, шууд удирдлагад мэдэгдэх.


Хоолны дээж авах, устгах ажилбаруудыг хяналтын дор харъяалах ажилтнуудаар хийж гүйцэтгүүлэх.

Ахлах тогооч нь Ерөнхий тогоочид хоол хүнсний бараа материалын захиалга өгөх, хоол хийх, болон хоолны үнэ гаргахад туслах, ээлжийн хугацаанд Ерөнхий тогоочийг орлон ажиллаж, хоол хүнсний амт чанар, хоол үйлдвэрлэл болон бусад тогооч нарыг мэргэжлийн удирдлагаар ханган ажиллана.

Хоолыг амт чанартай, өнгө үзэмжтэй, технологийн дагуу боловсруулж, түргэн шуурхай гаргаж, үйлчлүүлэгчийн сэтгэл ханамжийг дээшлүүлэх замаар хоолны борлуулалтыг нэмэгдүүлэх, борлуулалтын төлөвлөгөөний зорилтыг хангаж, хаягдлыг бууруулах, нэгжийн үйл ажиллагааг зохион байгуулах, ажилтнуудыг чиглүүлэх, сургах, хоолны цэсний төлөвлөлт болон жорыг хөгжүүлэх, сайжруулах.

Provide brief information about the hotel
Receive and confirm all guest room reservations take a processes reservation requests received by phone, letter, fax,etc sends confirmations
Prepare reports as requested (eg Arrival, VIP etc)
Communicate accurately with the questions that the guest wishes to provide, and communicate in a high professional level with appropriate standards.
Compliance with hotel rules, regulations and arrangements
Get the information available at the hotel (loose room, food, beverage, transportation, entertainment, etc.) from the relevant staff at all times and be fully informed

 

А give a salute each hotel guests and answer all incoming phone calls before the third ring.


Provide guests with full information and answer the all questions with truly, also communicate in high professional and culturally appropriate standards.


Provide guests with information about Hotel.


Fully own and utilize the Opera program and make accurate payment of guests.


То perform a completely accurate all the financial transactions related to the Оpera program.  


Explain the instructions for international and local telephone calls.


Provide guests with directory service information and have to know phone numbers of the Service Department by heart for the fast-to-know lines.

Зочид буудлын гадна болон дотор талбайн тайзанд суурилуулсан нийт гэрэлтүүлэг болон 4 талт лед дэлгэцийг нэгдсэн удирдлагаар ханган хэвийн ажиллагааг хариуцах ба томоохон арга хэмжээ зохион байгуулахад бусад нэмэлт тайзны гэрэл, дэлгэц, хөгжим аппартурыг холбон ажиллуулах үндсэн үүрэг гүйцэтгэнэ.

А give a salute each hotel guests and answer all incoming phone calls before the third ring.


Provide guests with full information and answer the all questions with truly, also communicate in high professional and culturally appropriate standards.


Provide guests with information about Hotel.


Fully own and utilize the Opera program and make accurate payment of guests.


То perform a completely accurate all the financial transactions related to the Оpera program.  


Explain the instructions for international and local telephone calls.


Provide guests with directory service information and have to know phone numbers of the Service Department by heart for the fast-to-know lines.

Provide brief information about the hotel
Receive and confirm all guest room reservations take a processes reservation requests received by phone, letter, fax,etc sends confirmations
Prepare reports as requested (eg Arrival, VIP etc)
Communicate accurately with the questions that the guest wishes to provide, and communicate in a high professional level with appropriate standards.
Compliance with hotel rules, regulations and arrangements
Get the information available at the hotel (loose room, food, beverage, transportation, entertainment, etc.) from the relevant staff at all times and be fully informed

 

 

Үйлчлүүлэгчдэд меню-ний талаар танилцуулах, тухайн өдрийн болон улирлын онцгой меню-г танилцуулах.


Үйлчлүүлэгчдийн захиалж буй хоол буюу уух зүйлсийг захиалгын хуудсан дээр бичиж авах, MICROS системд оруулах.


Үйлчлүүлэгчийн захиалгыг гал тогооны ажилтанд дамжуулах.


Уух зүйлсийг бэлтгэж, үйлчлүүлэгчид хүргэж өгөх.


Гал тогооноос захиалсан хоолыг хүлээн авч, зөв эсэхийг шалган, үйлчлүүлэгчдэд хүргэж өгөх.


Үйлчлүүлэгч захиалсан хоолондоо сэтгэл хангалуун байгаа эсэхийг нягталж, нэмэлт захиалга хэрэгтэй эсэхийг лавлана.


Хэрэглэсэн таваг, хундага, хэрэгслийг ширээнээс хурааж цэвэрлэнэ.



Бэлэн мөнгөөр эсхүл картаар төлбөр тооцоог хүлээн авч, хариултыг үйлчлүүлэгчид өгөх.


 
Ширээнд таваг, хундага, хэрэгслийг шинээр байршуулан тавьж ширээг стандартын дагуу засах.


Меню-ны өөрчлөлтийн талаар болон цаашид хэрэгжиж болох онцгой захиалга үйлчилгээний талаар, мөн үйлчлүүлэгчийн тусгай хэрэгцээтэй холбоотой санал бодлоо менежер болон бусад ажилтнуудтай хурал уулзалт дээр ярьж хуваалцах.


Үйлчлүүлэгчид хүрч ажиллах үүднээс хариуцсан талбайгаа бүрэн хянах, удирдлагын заасан сургалтын дагуу стандартад нийцсэн үйлчилгээг үзүүлнэ.


Үйлчлүүлэгчийн биеийн хэл буюу аливаа дохио зангааг нарийн ажиглан мэдэрч үйлчилгээг хүргэх.


Шилэн эдлэл, халбага сэрээ хутга зэргийн өнгөлгөөг хийх, тэдгээрийн бүрэн бүтэн байдлыг хариуцна,  Ажил дууссаны дараа цахилгаан хэрэгслүүдийг /Micros программ/ унтрааж, тэдгээрийг шалгана.


Бараа материалын хяналт хийх журмын дагуу эмхлэх цэгцлэх, тооллого хийх зэрэгт туслах


Хүлээн авалтын захиалгын хуудсыг уншиж ойлгон зочны хүсэлтийн дагуу заалны зохион байгуулалтыг хийж гүйцэтгэнэ.


Стандартын дагуу буффет засах,

А give a salute each hotel guests and answer all incoming phone calls before the third ring.


Provide guests with full information and answer the all questions with truly, also communicate in high professional and culturally appropriate standards.


Provide guests with information about Hotel.


Fully own and utilize the Opera program and make accurate payment of guests.


То perform a completely accurate all the financial transactions related to the Оpera program.  


Explain the instructions for international and local telephone calls.


Provide guests with directory service information and have to know phone numbers of the Service Department by heart for the fast-to-know lines.